What if my Gems were not credited?

You can confirm that your offer was not credited if you did not receive the Gems on your CashYeah Balance or your offer is displayed in the "Started Offers" table in the "Earnings" tab. You should be able to click the "Continue" button too.

There are multiple reasons why the offers' rewards may not be credited. We explained the most popular problems below.

Unfulfilled requirements

From our experience this is the most popular problem with not credited Gems. It happens because customers did not complete the offer fully, which means they finished only several out of all conditions to receive reward.

Check if you met all the requirements to receive the reward from the offers' panel.

Broken rules

Great majority of the offers have their own rules which you are obligated to follow to receive rewards. The rules are displayed for you before starting the offer, so initiating the offer makes you accept the mentioned protocol.

The most popular rules are:

• Be a new user, who did not complete the offer earlier
• Do not use VPN, VPS, proxy, emulators or some sort of identity obscurification
• Use only one device and one location during the task
• Complete the offer before the mentioned deadline

Offer's status was not updated

The offerwall providers are the one responsible for tracking the progress of your game. You can see your progress in the offerwall panel directly. Please locate the offerwall panel under the Featured Offers section.

If the status of your offer is correct, but the Gems were not credited instantly, please wait 72 hours. During this time your offer's status should be correctly updated.

If the Gems were not credited after 1 day, please contact the offer provider for more information. You can find contact forms in their panels.

Reward was holded

Some offers are not released to your balance instantly as a fraud prevention measure. Your rewards will be released when the timer on the right ends.